Terms and Conditions

1. Who we are and what these terms cover

The Psalmo apps (the psalmo.ro site, Psalmo Piano, Psalmo Courses and the apps we will add under the same account — together “Psalmo” or “the service”) are operated by:

Operator

[Company name]

Tax ID (CUI)

[Tax ID (CUI)]

Trade register

[Trade register no.]

Registered office

[Registered address]

Email

[contact email address]

These terms are the contract between you and us for using the service. You accept them when you create your account and every time you use Psalmo. How we process your data is described separately, in the Privacy Policy; what the apps keep in your browser, in the Cookie Policy. The Romanian version of these terms is the binding one; this translation is provided for convenience.

2. Your account

• One Psalmo account serves every app: the same email, password, name, language and theme.
• The account is personal. Only you use it; keep the password secret and tell us at once if you suspect someone else got in.
• The details you give (name, email) must be real and yours. You can change your name at any time in Profile.
• To create the account you confirm that you have read and accept these terms and the Privacy Policy, and that you are at least 16. We keep a record of these confirmations (what you accepted, the version of the texts and when).
• Demo accounts (“Enter as … (demo)”) exist only on test versions and hold sample data; they are not personal accounts.

3. Minimum age and students under 16

You can create a Psalmo account yourself if you are at least 16; you confirm this at sign-up, and under 16 you cannot create an account yourself. A student under 16 can use Psalmo only if enrolled by a school, a church or a teacher registered on Psalmo, with the consent of a parent or guardian: the school or teacher inviting them into a class confirms, when creating the class, that it holds this consent, and is responsible for it. If we learn that an account was created by someone under 16 without parental consent, we close it and delete its data.

4. Schools, churches and studios

• A school, a church or a studio (“organisation”) opens an admin account and buys seats for its students, per app. A seat gives a student access to the whole content of the app while the licence is valid.
• Seats are valid for 12 months from the last purchase; a new purchase renews every seat for another 12 months. After expiry, students lose the paid content, but their progress stays in their accounts.
• The admin invites teachers; teachers create classes and get an invite code they hand to students. A student who joins a class takes one of the organisation’s seats; the admin can release the seat at any time.
• Teachers see the recordings, progress and assignments of the students in their classes and can leave comments; the admin sees the students holding a seat, the classes and the invoices. Exactly what they see is described in the Privacy Policy.
• The organisation is responsible for how it uses its account and for informing its students and their parents. When a student leaves the organisation, the admin releases the seat; the student’s account and progress remain theirs.

5. Plans and prices

Prices are in Romanian lei (RON) and are the final prices you pay. Today’s plans:

The price shown in the app at the moment of payment is the one that applies. We may change prices for future periods; a change never affects a period already paid, and for running subscriptions we notify you at least 30 days before the first renewal at the new price, so you can cancel.

While the app marks a payment as a “simulation”, nothing is charged and no fiscal invoice is issued: real payments start when the payment processor is activated.

6. Payment, renewal and cancellation

• Subscriptions are paid in advance and renew automatically every month or year until you cancel. Payment goes through our payment processor (Stripe); we never see or store your card details.
• You can cancel at any time from the Subscription page. You keep access until the end of the paid period, then the account moves to the Free plan with all its progress, stars and badges.
• When you move from one app’s plan to Psalmo Complete, the remaining period of the old plan is credited, so you never pay twice. An app’s plan cannot replace a Psalmo Complete bundle in force.
• If a renewal payment fails, we tell you by email; after a reasonable time without payment the subscription ends and the account moves to the Free plan.
• We issue an invoice for every payment, available in the app; fiscal invoices are issued and reported as Romanian law requires (RO e-Factura).
• Organisations pay their seats upfront, for 12 months; on request, they can pay by bank transfer against the invoice.

7. Right of withdrawal

If you are a consumer (a natural person), you have the right, under Romanian Government Emergency Ordinance no. 34/2014 (the Consumer Rights Directive), to withdraw from a new subscription within 14 days of the first payment, without giving a reason. Because access to the content starts right after payment, at your express request made at the moment of payment, if you withdraw within these 14 days we refund the amount paid minus the part proportional to the days you had access. Automatic renewals of the same subscription do not open a new withdrawal period.

To withdraw, write to [contact email address] within the 14 days — you can use the form in the annex or any unequivocal statement. We refund within 14 days of receiving your request, by the same means of payment. The right of withdrawal does not apply to organisations (legal persons) and does not affect your legal conformity guarantees for digital content.

8. How you use Psalmo

Psalmo is made for learning and for serving. Please:

• use the account and the content only for yourself (or, as a teacher, for your students on Psalmo);
• do not copy, bulk-download or redistribute the scores, arrangements, videos or course materials beyond using them in the app;
• do not try to bypass the protections (plans, seats, signed links), to access other people’s data or to disrupt the service;
• do not create several accounts to avoid the limits of the Free plan, and do not use automated programs to access the service;
• as a teacher or admin, treat students with respect: comments and leaderboards are learning tools, not tools for shaming.

For serious or repeated breaches we may suspend or close the account after notifying you, except where notice would put the service or other people at risk.

9. Content and copyright

• The songs on Psalmo Piano are public domain or traditional pieces; the source of the rights is noted on each piece. The arrangements, scores, exercises, texts, course videos and their materials are protected by copyright and belong to the operator or to our partners (instructors, arrangers), who granted us the right to publish them.
• We grant you a personal, non-exclusive, non-transferable licence to use the content in the app, while you have access to it, for your own learning and, if you are a teacher, for your students on Psalmo. Scores may be printed for your personal use or for your class.
• The Psalmo name and logo belong to the operator; they may not be used without our written consent.
• If you believe content on Psalmo infringes your rights, write to [contact email address] with the details of the piece and of the right invoked; we answer and, where justified, take the content down.

10. Your recordings and data

• Your practice recordings (the notes played on the MIDI keyboard, with the moment of each), results, progress, quiz answers and certificates are yours. You grant us the right to store and process them as needed to provide the service (evaluation, progress, playback for you and your teachers).
• We do not use your recordings to train artificial-intelligence models and we never sell them.
• You can delete your account at any time from Profile; recordings, progress, subscription and school seat are deleted at once, and what remains is described in the Privacy Policy.

11. Availability and changes

• We do our best to keep Psalmo available at all times, but we cannot guarantee uninterrupted operation: there may be interruptions for maintenance, updates or causes beyond our control.
• We develop Psalmo continuously: we may add, change or withdraw features and content. A change that significantly reduces what you paid for entitles you to a proportional refund of the remaining period.
• Versions marked “test version” may lose data, may keep data only in your browser and may have simulated payments; they are not meant for real data.
• Psalmo Piano needs a MIDI keyboard and a compatible browser (Web MIDI); the working of your keyboard and device is not our responsibility.

12. Liability

Psalmo is a practice and learning tool; it does not replace a teacher and we do not guarantee a particular musical result. We are liable for damage caused intentionally or by gross negligence and in every case where the law does not allow liability to be limited (including your consumer rights). Otherwise, our total liability towards you is limited to the amounts you paid for the service in the last 12 months. We are not liable for indirect losses, for other users’ content (teachers’ comments) or for the unavailability of third-party services Psalmo depends on.

13. Closing the account

• By you: at any time, from Profile › “Delete account”. Deletion is final; an active subscription ends without a refund for the remaining period, apart from the right of withdrawal in § 7.
• By us: for a serious breach of these terms, for non-payment or where the law requires it, with an email notice whenever possible. If we close the account through no fault of yours, we refund the remaining paid period proportionally.
• If we discontinue an app or the whole service, we notify you at least 60 days in advance and give you time to download your data.

14. Changes to these terms

We may update these terms when the service or the law changes. For significant changes we notify you by email or in the app at least 30 days before they take effect; if you disagree, you can close your account before that date. Using the service after that date means accepting the new terms. The current version and its effective date are at the top of this page.

15. Governing law and disputes

These terms are governed by Romanian law. We try to settle any disagreement directly first: write to [contact email address]. As a consumer you may also turn to the Romanian National Authority for Consumer Protection (anpc.ro), including for alternative dispute resolution through its ADR body (Romanian Government Ordinance no. 38/2015), and you keep the right to bring a case before the courts of your place of residence. Otherwise, the courts at the operator’s registered office are competent.

Annex: withdrawal form

Fill in and send this form only if you wish to withdraw from the contract (§ 7):